I am experienced in leveraging agile frameworks to provide a robust synopsis for high level overviews. Iterative approaches to corporate strategy foster collaborative thinking to further the overall value proposition.
Working as a developer in Contact Center Technology team. Helping build contact center solutions to inegrate machine learning platforms to enhance user experience, automate tasks & reduce average handle time in Walmart contact centers across various business units.
Leading the project to capture health metrics for all the critical Contact Center space applications and services, to effectively monitor and alert the system health
Successfully implemented Google Contact Center AI conversational IVR, increased accuracy of the machine learning model by upto 40% in interactive voice response system using BigQuery reporting.
Reduced cost, increased reliability of the back-end services by atleast 30% by using containerization & Kubernetes on Walmart cloud native platform.
Helped architect and build COVID vaccine IVR for Walmart US within 4 weeks.
Helped plan & implement IVR holiday readiness activities including re-designing the architecture, perform stress testing, and advanced technical support.
Tech stack: Java, Spring Boot Framework, Node.JS, Walmart Cloud-Native platform, Google CCAI (previously Dialogflow), NICE inContact Telephony Platform, Avaya Telephony Platform
Worked as a System architect/Web developer and worked closely with underwriting manager to design, architect and develop an end-to-end Mortgage collaborator WebApp. A user can get estimates of the best possible based rates according to their needs, and apply for a loan using the website.
Successfully implemented a back-end engine to fetch appropriate interest rate options according to user information, and a loan application module to input and process user's loan application
Tech stack: ASP.NET MVC, Bootstrap, MDL Library, MS SQL Server, DocuSign API, Payments API
Developed & supported web services on in a customer facing website for E.ON SE
Participated in development of proof of concepts & proposals which have landed six-figure contracts
Demonstrated expertise in Oracle database application log analysis, root cause analysis for data discrepancies Nike Commodities database
Articulated standard procedures for set up activities, routine jobs, and action items improving MTTR by upto 50%.
Tech Stack: ASP.NET, JQuery, D3, React, Oracle PL/SQL, Oracle APEX
Worked as a developer to add and enhance functionality for mobile applications, and test the functionality added by peers. Learnt iOS development with use of native database, Core Data.
Tech Stack: iOS Development, Core Data
Worked in a team of three to design, develop and deploy an Android Application (API 11). Developed and consumed Web APIs from ground up to build a Client server model. Implemented personal chat feature using a third party API. Consumed Open Movie Database (OMDB) API in Android platform to get information about movies and TV shows.
Used SQLite as a local database and MySQL as remote database. Created, configured and built php based web-service requests on XAMPP server
Tech Stack: Android Development, MySQL, PHPCum. GPA: 3.66
Cum. GPA: 3.5
A system to perform sleep monitoring with help of leg movements.
Worked on determining periodic leg movements using accelerometer data to determine sleep disorders.
Tech stack: Python, Numpy, MATLAB
Studied effects of Feature Selection methods in Breast Cancer detection on accuracy of the model trained on 3 datasets
Tech Stack: Python, SciPy, Pandas, Matplotlib
A neural algorithm driven service to transform doodles into art.
Developed a mobile App where user can draw a doodle and convert it into art using artistic style transfer algorithm on cloud
Tech Stack: Android, Python-Flask, Torch, AWS, Firebase
A cryptocurrency trading Web based Application to trade Bitcoin, Ethereum & Litecoin.
Implemented various database concepts such as Indexing, Clustering, Transaction management.
Tech Stack: HTML, CSS, MySQL, Node.js, EJSA mobile app to find friends in geo-location in the vicinity
Implemented Firebase database, storage and authentication in a geolocation based Android app
Tech Stack: Android, FirebaseApart from being a developer, I enjoy most of my time being outdoors. In the summer, I enjoy going on hikes. I try to keep myself healthy by running marathons. During the warmer months, I enjoy biking, hiking, and visiting state, national parks.
When forced indoors, I follow a number of sci-fi and fantasy genre movies and television shows, I am an aspiring chef, and I spend a large amount of my free time exploring the latest technology advancements in the tech world.